Policies
Terms and conditions
Must be 18 with valid ID and Credit card.
CHECK IN
Check-in time is anytime from 3pm on. Check in is contactless, you will receive a code by email and text prior to your arrival. The office is only manned part time and we can answer any questions by phone or text.
CHECK OUT
You will automatically be checked out at 10am making the process as quick and efficient as possible!
PETS
No pets allowed without prior approval. $20 dog fee per stay up, up to two dogs.
SMOKING & HOUSE RULES
No smoking in any rooms. $200 fee for smoking in rooms.
Guest may be subject to an excessive cleaning fee if rooms are left in unacceptable conditions.
Guest may be subject to additional charges for missing or damaged items.
The South Arm Retreats is not responsible for guest items left unattended in rooms.
Rowdy or disruptive guests may be asked to leave the motel and will not receive a refund.
PAYMENT & CANCELLATION POLICY
Full Payment is due by credit card 24 hours prior to check-in.
Full refund on reservations cancelled 48 hours prior to check-in.
Reservations not cancelled in time, or no shows, will be charged full price for the first night of their stay.